Updated: 26 April 2021
We are delighted to announce the expansion of services from our EU office. We know our EU customer base has experienced a significant change in how they get bottles to and from our UK office since the beginning of the year and we have received many queries about this.
In order to continue to provide the high level of service our customers expect from us, we have worked hard in recent weeks to develop our EU office as an additional location from which bottles will be sold in our regular auctions.
The widening of our core operations into Europe marks a significant milestone for Whisky Auctioneer. We are thrilled that our already established base in Germany can facilitate these changes and allow us to continue to provide an industry leading auction experience for all.
KEY INFORMATION TO NOTE FOR CUSTOMERS
We will be able to ship lots based at our UK office to locations in line with our policies just prior to the end of the Brexit transition period - including the entirety of the EU (note below if you are in Sweden, France, Italy or Poland). Please check our page on shipping to find out any limitations for you as we do update this if we become aware of any specific issues that may affect a particular location. Read more about shipping fees below.
SHIPPING LOTS FROM MULTIPLE LOCATIONS:
If you have won lots based in both the UK and EU, then these will be shipped separately. You will receive separate shipping/tracking notices and details. We appreciate your patience with this, and please allow 10 days following the payment for those separate shipping/tracking detalis to come through to you via email. If after 10 days you still haven't received shipping/tracking details for all your orders to be shipped, please contact our Customer Service team who will be happy to help.
SWEDEN, FRANCE, ITALY OR POLAND BASED BUYERS:
As confirmed above, we will still be able to ship items based at our UK office bought at our auctions to you. However, because of the processes required to do so, there is likely to be a longer time period for you to receive your bottles and this will result in an increase in costs.
For buyers based in Sweden, France, Italy or Poland, there are three things to note and to understand before you bid on a UK based lot:
- Please allow up to 21 days for your order to arrive, we thank you for your patience with this new timescale.
- VAT of 20% will be charged post-auction and added at checkout. This covers any local VAT that would have been payable anyway to receive the order into your country. Therefore, you will not need to pay local VAT or other import/customs related fees upon receipt of your order.
PLEASE NOTE: The three points above are NOT applicable to other locations in the EU or elsewhere outside the UK when shipping orders based at our UK office out of the UK. Please ensure that you are aware of any country specific customs, duties or fees that are applicable to your local area before you bid as we are unable to provide refunds on purchases which have been destroyed, delayed or returned to us due to customs, administrative issues and/or unpaid fees/taxes.
We are pleased to announce that we will continue to hold our charges for shipping until further notice* (with the exception of an additional charge for those in Sweden, France, Italy and Poland - see above). With all the uncertainty around Brexit, the last thing our customers need is to figure out a new shipping fee structure in addition to other changes – so we will hold our charges for shipping until further notice. Please see further information on shipping here.
COUNTRY SPECIFIC CUSTOMS, DUTIES OR FEES:
This is one area that has changed and these charges will be applicable for ALL EU customers when receiving lots that are based at our UK offices. Charges will likely vary from country to country and we would recommend finding out what the charges will be for your country before bidding. A good place to start is your government’s website to see if they offer any guidance on what tariffs will apply from 1 January 2021. Also, you can find a guide for European Union VAT rates through Avalara.com. We are unable to provide refunds on purchases which have been destroyed, delayed or returned to us due to customs, administrative issues and/or unpaid fees/taxes.
CONSIDERING SELLING WITH US?
No matter where you are located, we still make it as easy as possible to get your bottles to us and presented to our global audience - and with our core services being offered from our EU office, it is as simple as ever for our EU-based customers. If you have specific questions on any changes that are not covered here or in our Help section, contact our Customer Service team and they will be happy to help.
WHAT ABOUT FUTURE AUCTIONS?
Great news for our EU customers, you can now sell and buy through our EU office! Find out more about this new service and how it will benefit you.
WHAT ELSE ARE YOU DOING AS A COMPANY?
“Expertise matters, so be knowledgeable” is one of our values at Whisky Auctioneer, and as the situation around Brexit unfolds it has never been more important for Whisky Auctioneer to have the recognised professional skills to trade confidently. A number of our employees are currently training towards the Level 2 Customs Practice and Procedure Award to prepare for Brexit by learning key Customs skills and knowledge.
Whisky Auctioneer is continuing to work very closely with our couriers to ensure that they are ready to comply with any new border requirements.
Brexit is an evolving situation and we will continue knowledge gathering and training in order maintain as seamless a service as possible for all of our customers.
We recommend you keep referring back to this page which we will continue to update as the situation develops.