Current Auction ends from 7pm GMT on Monday 7 December. Deadline for Extended December Auction is Monday 14th December. Click here for our COVID-19 Information Page

CAN YOU SHIP INTERNATIONALLY?

Yes. We can ship to many places, including North America. For a full list of countries we can ship to please see our International Shipping page, where you can also find information on shipping costs per country and any restrictions.

It is sometimes more effective to ship multiple orders together to save on shipping costs. To do this please complete any outstanding order selecting "Collection/Storage" and then complete the form to Ship Stored Orders.

We are currently offering free secure storage for all of our customers until 31 December 2020 which you can find out more about here.

FAQs

Can I insure my bottles?

Most courier companies fail to cover alcohol or glass on their insurance policies. We can offer Loss & Breakage Assurance (formerly Risk Free Shipping) for your items at a cost of 3% of the total hammer price and commission.

Loss & Breakage Assurance is automatically added to your order at the checkout stage, however, this can be removed.

We have many years experience in shipping whisky globally and work hard to reduce any risk of damage to items bought in our auctions.

Can I collect my winning lots in person?

Yes. Upon payment you will be asked to select either collection or delivery. If you choose to collect your whisky in person you will have 90 days to do so before a storage fee of £1 per day will apply.

Our office is open Monday to Friday 10:00 to 17:00. If you would like to collect outwith these hours please contact us to arrange, particularly at the weekends.

*Special Offer: We are currently offering free storage until December 31st 2020.

Can I store items to save on shipping costs at a later date?

Items can be stored with us free of charge for combining multiple orders and dispatching at a later date. Please note that there is no charge for storage in our secure warehouse until 31 December 2020. If there is a proposed change to storage terms after this date, we will let you know as soon as possible.

You can collect your orders whenever we are open, but if you intend to have the items shipped then please complete our Ship Stored Orders form.

How long does it take to receive my winning lot(s)?

NOTICE REGARDING CORONAVIRUS - COVID-19: Please see our information page regarding up-to-date information on our ways of working to ensure the safety of our staff and customers.

If you are successful at auction, once payment is received by Whisky Auctioneer then your whisky will be dispatched within 7 working days.

UK orders normally arrive within two days of dispatch.

European orders normally arrive within five days of dispatch.

The rest of the world can vary dependent on location.

If you need an item faster, please let us know and we will try our hardest to meet your expectations!

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