Loss and Breakage Assurance
In order to lower risks associated with transporting winning lots, Whisky Auctioneer recommends that you collect your lots directly from our premises in Perth, Scotland or Utrecht, Netherlands. Should this not be possible, or you would prefer to have your lots shipped to you, then liability for both loss and damage rests with the purchaser.
While our team takes every effort to package and dispatch orders carefully and securely, the courier companies do not take on any liability for items lost or broken in transit. To address this, Whisky Auctioneer offers our customers ‘Loss & Breakage Assurance’ in order to provide a method to cover items lost or broken in transit.
This is charged at 3% of the total of the hammer price and the buying commision. For example, if the hammer price is £100 and the commission is £10, the LBA charge would be 3% of £110 = £3.30. By purchasing ‘Loss & Breakage Assurance’ when checking out, your lots will be protected against loss or breakage in transit.
Please note that Loss & Breakage Assurance provides cover for breakage and loss during transit only – Loss & Breakage Assurance does not cover any loss arising from an item’s condition. Therefore, it will not protect against seal failures or cosmetic damage to lots. It also does not protect against leakage.
For your convenience, Loss & Breakage Assurance is automatically selected at the checkout stage. However, if you do not wish to take out Loss & Breakage Assurance on your purchase, please de-select this when completing your order.
Can I store items to save on shipping costs at a later date?
Items can be stored with us for combining multiple orders and dispatching at a later date. Please visit our Storage Services page for more information.
How long does it take to receive my winning lot(s)?
If you are successful at auction, once payment is received by Whisky Auctioneer then your whisky will be dispatched within 10 working days.
If after 10 days you still haven't received shipping/tracking details for all your orders to be shipped, please contact our Client Services Team who will be happy to help.
Please note: If you have won lots based in both the UK and EU, then these will be shipped separately. Please visit our shipping page for more information.