Loss and Breakage Assurance
In order to lower risks associated with transporting winning lots, Whisky Auctioneer recommends that you collect your lots directly from our premises in Perth, Scotland. Should this not be possible, or you would prefer to have your lots shipped to you, then liability for both loss and damage rests with the purchaser.
While our team takes every effort to package and dispatch orders carefully and securely, the courier companies do not take on any liability for items lost or broken in transit. To address this, Whisky Auctioneer offers our customers ‘Loss & Breakage Assurance’ in order to provide a method to cover items lost or broken in transit.
The cost of Loss & Breakage Assurance is 3% of the hammer price plus commission. By purchasing ‘Loss & Breakage Assurance’ when checking out, your lots will be protected against loss or breakage in transit.
Please note that Loss & Breakage Assurance provides cover for breakage and loss during transit only – Loss & Breakage Assurance does not cover any loss arising from an item’s condition. Therefore, it will not protect against seal failures or cosmetic damage to lots. It also does not protect against leakage.
For your convenience, Loss & Breakage Assurance is automatically selected at the checkout stage. However, if you do not wish to take out Loss & Breakage Assurance on your purchase, please de-select this when completing your order.
Can I store items to save on shipping costs at a later date?
Items can be stored with us for combining multiple orders and dispatching at a later date. Please visit our Storage Services page for more information.
How long does it take to receive my winning lot(s)?
If you are successful at auction, once payment is received by Whisky Auctioneer then your whisky will be dispatched within 7 working days.
If you have won lots based in both the UK and EU, then these will be shipped separately. You will receive separate shipping/tracking notices and details. We appreciate your patience with this, and please allow 10 days following the payment for those separate shipping/tracking details to come through to you via email. If after 10 days you still haven't received shipping/tracking details for all your orders to be shipped, please contact our Customer Service team who will be happy to help.