Whisky Auctioneer greatly values our global community of customers and we are thinking about you all at this time of worry and uncertainty.
Along with you all, we have been closely monitoring the situation surrounding Coronavirus - COVID-19 and we would like to assure you that our main priority is the safety of our staff and customers.
As an online business our services can continue for the most part unchanged with our regular auctions going ahead as planned.
In consideration of current advice from Government and health agencies and employment services we have taken precautions to ensure that the virus does not spread in our workplace between employees or from employees to customers or the public.
The main changes that will impact our customers have been outlined below.
WHISKY AUCTIONEER OFFICES CLOSED
Effective immediately we have suspended public access to our offices. This means that customers are unable to collect or drop-off bottles at our offices.
Please contact our Customer Service team if you have a shipment of bottles currently in transit to our offices or if you are planning to send us bottles.
SUSPENSION OF IN-PERSON BOTTLE COLLECTION SERVICE
Effective immediately we have suspended our in-person bottle collection service, with all future dates cancelled. We will be in touch with anyone scheduled for a bottle pick up to discuss their options.
We have compiled a list of Frequently Asked Questions that will hopefully cover any queries that you might have about our services going forward. This page will be updated regularly as the situation develops, so please keep checking back.
If there is a question that we have not covered here please do not hesitate to get in touch with us via email, our Customer Service team are there to help.
We appreciate your continued support.