Open Letter to our Customers
Updated: 29 Sep 2023
To our loyal customers,
From our September 2023 auction, our buyer's commission will increase from 10% plus VAT to 12.5% plus VAT. Over the last ten years, we have significantly changed, evolved and grown our services based on feedback from our clients and the global whisky community, however, this has been met by significant rises in costs, impacting our operations.
For many years, we have tried our best to minimise this and retain our fees for our clients. We understand that even small fee increases have a direct impact on our customers and can be challenging. We want to assure you that we have minimised this as best we can, and despite our best efforts, it is now necessary to adjust this to maintain the quality and accessibility of our services for our global client base.
This is the first time we have changed our buyer’s commission since our first auction in 2013. Since then, we have created the world’s leading platform for buying and selling of whisky and spirits at auction, and are proud to offer access to the most comprehensive selection of rare whiskies available online. We have also increased our service offering for clients across the UK and Europe with the opening of regional offices in London, Ratheim and Utrecht and tackled some of the toughest logistical challenges with integrity to create future-proof and compliant solutions on behalf of our clients so that you can have every confidence in our services.
Alongside evolving our core services, we have continued to develop and advance our cutting edge photography, industry-leading content and a calendar of specialist auctions and partnerships to ensure that we are presenting a world-leading and exclusive offerings for whisky enthusiasts across the globe. This increase will ensure that we can continue to focus on improving our services, developing new features to support you and make Whisky Auctioneer even more valuable for our clients.
We would like to extend our gratitude for your ongoing support over the last ten years, regardless of how long you’ve been a member of Whisky Auctioneer, we truly appreciate your continued loyalty.
As a reminder, our Buyer's Fees and Payment Terms provide clear details regarding what you can expect to pay when you win a lot in our auctions. If you have any questions about this change, or need to contact us, our opening hours are 10am to 5pm (BST) Monday to Saturday.