Updated: 6 May 2021
Whisky Auctioneer takes pride in the quality of service we offer. If for any reason you are unhappy with the authenticity or provenance of items purchased please contact us immediately on 01738 245576 or by email at email@example.com within 7 working days of receipt of your items. Please note that the Consumer Protection [Distance Selling] Regulations 2000 do not apply to items sold by auction and are therefore not applicable to any items purchased via this website.
Although we strive to ensure that you receive your item in perfect condition, due to the various ages of bottles and their seals, condition of liquid is at the buyer's discretion and no claim can be lodged against seal failure/leakage in transit.
Items offered for sale may contain damage in the form of tears, rips, stains, scratches, dents, rust and more on bottles and boxes. We attempt to highlight this damage within the lot description. However if such is not mentioned, but is clearly visible within the images displayed, the buyer will be deemed to have seen this damage and has no claim or right to a refund. Items are sold as seen.
Loss & Breakage Assurance
In order to lower risks associated with transporting winning lots, Whisky Auctioneer recommends that you collect your lots directly from our premises in Perth, Scotland. Should this not be possible or you prefer to have your lots shipped to you, then liability for both loss and damage rests with the purchaser.
While our team takes every effort to package and dispatch orders carefully and securely, the Courier Companies do not take on any liability for items lost or broken in transit. To address this, Whisky Auctioneer offers our customers 'Loss & Breakage Assurance' (formerly Risk Free Shipping) in order to provide a method to cover items lost or broken in transit (cost is 3% of Hammer Price + Commission.). By purchasing 'Loss & Breakage Assurance' when checking out, your lots will be protected against loss or breakage in transit.
Please note that Loss & Breakage Assurance provides cover for breakage and loss during transit only – Loss & Breakage Assurance does not cover any loss arising from an item’s condition. Therefore, it will not protect against seal failures or cosmetic damage to lots. Please see our buying page for more information.
For your convenience, this is automatically selected at the checkout stage. However, if you do not wish to pay for Loss & Breakage Assurance on your purchase, please deselect this when completing your order.
If any issue arises in transit regarding breakage, it is critical to retain all the original packaging and contact us immediately.