Buyer's Fees and Payment Terms
Whisky Auctioneer is passionate about and recognises the importance of ensuring that our customers have confidence and trust in our services. As such, we are committed to providing information on our fees clearly and accurately to help customers make informed decisions on buying in our auctions.
BUYERS' FEES WITH WHISKY AUCTIONEER
REGISTRATION
We charge £5 (ex VAT) to register on our site. This gives you lifetime access to our regular monthly and exclusive auctions. The registration cost is non-refundable and is used to authenticate users and mitigate against illegitimate bidding.
AUCTION FEES
Buying Commission: 10% of the final hammer price
Please note that VAT may be applicable, please see more information here.
CONDITIONAL FEES
Non-UK or EEA Credit Card Surcharge: 3% on credit card payments from buyers outside of the UK or the European Economic Area (EEA)
Local taxation and custom charges: Please note that local taxation and customs charges may apply and the Buyer is responsible for both understanding and paying for any local taxation or custom charges if applicable. Please visit our updated International Shipping page for more information.
Other considerations denoted by Lot Icons: Read the Guide to Lot Icons here. This guide provides all of the information that is relevant to you dependant on whether you are buying from the UK, EU or rest of world (non EU country outwith the UK).
OPTIONAL SERVICES FEES
Loss & Breakage Assurance (formerly Risk Free Shipping): 3% of the total value of all lots included in your order. You can find out more about Loss & Breakage Assurance here.
PAYMENT TERMS WITH WHISKY AUCTIONEER
PAYMENT METHODS
Bank Transfer/BACS/IBAN
Debit Card
Credit Card
If you wish to pay by an alternative method please email us to discuss.
WE ARE UNABLE TO ACCEPT THE FOLLOWING PAYMENT METHODS
Cash
Cheque
PayPal
JCB / Diners / Maestro Cards
BUYER'S PAYMENT TERMS
Whisky Auctioneer's payment window for buyers is three days (72 hours) from close of auction. If payment for an order is not received within this 3 day window, a late payment charge of 3% of the total balance outstanding will be added to the order.
Late Payment Fee: 3% of the total order balance outstanding 72 hours (3 days) following close of auction.
FAQs
Why do bids start at £15 and not £0?
Due to the governing laws for licensing in Scotland, there is a minimum price for alcohol units. As a result we have introduced a minimum bid price for each item, £15 will be the starting bid for most bottles of whisky, but this will be calculated on a lot by lot basis.
How long does it take to receive my winning lot(s)?
If you are successful at auction, once payment is received by Whisky Auctioneer then your whisky will be dispatched within 7 working days.
If you have won lots based in both the UK and EU, then these will be shipped separately. You will receive separate shipping/tracking notices and details. We appreciate your patience with this, and please allow 10 days following the payment for those separate shipping/tracking details to come through to you via email. If after 10 days you still haven't received shipping/tracking details for all your orders to be shipped, please contact our Customer Service team who will be happy to help.
Please visit our updated shipping page for more information.
