Frequently Asked Questions

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FAQs

What are your opening times?

We are open 7 days a week, 10am to 5pm

Please note items can only be collected after 10.00am due to licensing laws.

To drop off or pick up bottles from our UK office you must have booked an appointment, however, if your area has travel restrictions or lockdown measures in place or you are required to self-isolate, please do NOT book an appointment to visit our premises. Please visit our COVID-19 Information page for more information

How does an online whisky auction work?

Individual sellers deliver bottles that they wish to sell at auction to our office in Perth. Once they have been authenticated by our highly-experienced team, photographs are taken and the bottles are listed on the website in the next available auction. Whisky Auctioneer hosts whisky auctions on a frequent basis, during which registered users across the globe can bid on bottles online. The highest bidder at the close of the auction is then notified by email and asked for payment within 3 days. The seller receives payment within 21 working days of the end of the auction.

How much is my whisky worth?

The value of a bottle of whisky is constantly fluctuating according to supply and demand. Whisky Auctioneer can provide a valuation according to the latest market trends. If you would like a free, no-obligation valuation, please visit our Free Auction Estimate page.

How do I sell my whisky?

All the information you need to sell your whisky can be found in our Step-by-Step Guide to Selling Whisky at Auction which has been designed to guide newcomers through our easy and hassle-free service to get started selling whisky online.

What fees are involved for selling whisky?

All of the information that you need about the fees involved for selling can be found on our dedicated Seller's Fees and Payment Terms page.

How many items can I submit to sell?

You can submit as many bottles as you like! 

Are there any items you don't accept?

Whisky Auctioneer reserves the right to accept or reject any bottles/items at our own discretion. We do not accept the following items for auction: 

  • Any Bell’s decanters, Gold Star and Luxury Spirit Decanters, or Khukuri rum.
  • Non-whisky liqueurs, Amaro or Vermouth.
  • Items that have exceeded “Use by” or ”Best before” dates.
  • Merchandise or non-whisky ephemera, with the exception of original artworks, books or items of historical significance.Items which could contain risk to our customers, for example liqueur chocolates
  • Cask Ends.
  • Glassware or ceramics that are not packaged as part of an original gift set (glasses, jugs, empty decanters, etc).
  • Unsealed bottles originally sold with a sealed closure.
  • Bottles that we believe to be counterfeit, or where we have reasonable doubts regarding their authenticity.
  • At present we cannot accept miniature bottles at our office in Germany

I have a large collection to sell - can Whisky Auctioneer help me?

Yes. Whisky Auctioneer can offer sellers a full range of services when it comes to larger private collections. The time and effort required to build such a collection shows commitment, care and enthusiasm and as whisky enthusiasts ourselves, we understand this and use our extensive experience in order to treat collectors prized possessions with the respect, esteem and attention they deserve. We work hand in hand with private collectors to make the process of using our services as seamless and straightforward as possible.

If you are interested in finding out more about our services, please get in touch with our Customer Service team.

What happens if my item does not meet the reserve price I set?

If your item fails to meet a reserve price, we still require the listing fee and reserve fee be paid. 

We will then offer you a chance to re-list the item (subject to fees) or discuss returning the bottle to you (subject to delivery charge).

When and how do I get paid for my sold lot(s)?

Sellers are paid within 21 business days from the end of an auction, however, payment is only completed if the buyer has paid us.

Payment is made by direct bank transfer and can take a few days to show in your account. 

Any banking charges or exchange rates are paid for by the seller.

When and how does an auction end?

The end date of the current auction will always be clearly displayed on the orange notification bar at the top of the website.

Our auctions will end anytime from 7pm (UK Local Time).  Once 7pm is reached, activity on any item will prolong the ENTIRE auction by a further 2 minutes.

This means that the entire auction will end when there has been no bidding activity placed within the last two minutes after 7pm. The auction will usually take several hours to finish after 7pm has passed.

What fees are involved for buying whisky?

All of the information that you need about the fees involved for buying can be found on our dedicated Buyer's Fees and Payment Terms page.

How can I appear as an anonymised bidder?

When browsing the bidding history on a specific lot,  the list of recent bidders is shown as 'anonymised bidders' with the exception of any bids placed through your account - which would appear as your username.

When logged into your account your bids are shown with your username, however, other users are not able to see this and you will appear as an 'anonymised bidder'.

User information/identity will never be revealed in the bidding process. We take user data and information protection very seriously at Whisky Auctioneer.  Find further GDPR info here

How can I become verified to bid over £2,000?

​In order to bid above £2,000 we require an identity check.  This is to ensure the legitimacy of users so that bids are valid and fair.  Once you submit the required documents, our Customer Service team will review the documentation and you will then be alerted whether you have been approved or not.  Once approved, you will be able to bid over £2,000 on any lot across the auction.  Please note, that should circumstances arise as per our terms and conditions, we reserve the ability to revoke approval, or, alternatively, approve after further review should an individual not be approved.
 

To upload your identity documents and verify your account to place bids over £2,000 you can do so here.

What is incremental bidding?

Once your maximum bid is placed, our system automatically increases the bid level of the lot incrementally (based on the table below) until it reaches your maximum bid;

The bid increments vary based on the current bid. Please see the table below.

Lower PriceIncrement
£0.01 - £0.99£0.25
£1.00 - £4.99£1.00
£5.00 - £24.99£2.00
£25.00 - £99.99£5.00
£100.00 - £499.99£10.00
£500.00 - £999.99£25.00
£1,000.00 - £1,999.99£50.00
£2,000.00 - £2,999.99£100.00
£5,000.00 - £9,999.99£200.00
£10,000.00 - £19,999.99£500.00
£20,000.00 - £49,999.99£1,000.00
£50,000.00 - £99,999.99£2000.00
£100,000.00 - £249,999.99£5,000.00
£250,000.00 - £499,999.99£10,000.00
£500,000.000 - £999,999.99£25,000.00
£1,000,000.00 - No Limit£50,000.00

 

Why do bids start at £15 and not £0?

Due to the governing laws for licensing in Scotland, there is a minimum price for alcohol units. As a result we have introduced a minimum bid price for each item, £15 will be the starting bid for most bottles of whisky, but this will be calculated on a lot by lot basis.  

Can I store items to save on shipping costs at a later date?

Items can be stored with us for combining multiple orders and dispatching at a later date. Please visit our Storage Services page for more information.

Can I insure my bottles?

Most courier companies fail to cover alcohol or glass on their insurance policies. We can offer Loss & Breakage Assurance (formerly Risk Free Shipping) for your items at a cost of 3% of the total hammer price and commission.  

Loss & Breakage Assurance is automatically added to your order at the checkout stage, however, this can be removed.

We have many years experience in shipping whisky globally and work hard to reduce any risk of damage to items bought in our auctions. 

How long does it take to receive my winning lot(s)?

If you are successful at auction, once payment is received by Whisky Auctioneer then your whisky will be dispatched within 7 working days.

If you have won lots based in both the UK and EU, then these will be shipped separately. You will receive separate shipping/tracking notices and details. We appreciate your patience with this, and please allow 10 days following the payment for those separate shipping/tracking details to come through to you via email.  If after 10 days you still haven't received shipping/tracking details for all your orders to be shipped, please contact our Customer Service team who will be happy to help.

Please visit our updated shipping page for more information.