Frequently Asked Questions

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FAQs

What are your opening times?

Our UK office is open Monday to Saturday, 10am-5pm, and our EU office is open Monday to Friday 10am-5pm. Should you wish to collect your bottles in person, please book an appointment first: 

Book an appointment to visit our UK office

Book an appointment to visit our EU office

Please note, items can only be collected after 10.00am due to licensing laws. 

If your area has travel restrictions or lockdown measures in place, or you are required to self-isolate, please do NOT visit our premises.Visit our COVID-19 Information page for more information. 

How does an online whisky auction work?

Whisky Auctioneer operates out of two offices, one in the UK and one in the EU. Sellers can either deliver or courier their bottles to their chosen location, or we can arrange a collection.  

The bottles will be checked-in, authenticated, photographed, and then listed into the next available auction by our expert team. Whisky Auctioneer hosts monthly auctions, where registered users from across the globe can bid on bottles via our website.  

After the auction closing date, the highest bidder will be notified by email. Payment is required within 72hrs. The buyer can then choose to ship, store, or collect the bottle(s). Buyer fees are applied during the online checkout process.  

The seller will receive payment within 21 working days of the end of the auction, directly to their chosen bank account. Seller fees will be applied to the seller’s invoice after the auction.  

How much is my whisky worth?

The value of a bottle of whisky is constantly fluctuating according to supply and demand. Whisky Auctioneer can provide a valuation according to the latest market trends. If you would like a free, no-obligation valuation, please visit our Free Auction Estimate page.

How do I sell my whisky?

All the information you need to sell your whisky can be found in our Step-by-Step Guide to Selling Whisky at Auction which has been designed to guide newcomers through our easy and hassle-free service to get started selling whisky online.

What fees are involved for selling whisky?

All of the information that you need about the fees involved for selling can be found on our dedicated Seller's Fees and Payment Terms page.

How many items can I submit to sell?

You can submit as many bottles as you like! 

Are there any items you don't accept?

Whisky Auctioneer reserves the right to accept or reject any bottles/items at our own discretion. Please refer to section 4.8 of our Terms and Conditions for further information.

I have a large collection to sell - can Whisky Auctioneer help me?

Yes. Whisky Auctioneer can offer sellers a full range of services when it comes to larger private collections. The time and effort required to build such a collection shows commitment, care and enthusiasm and as whisky enthusiasts ourselves, we understand this and use our extensive experience in order to treat collectors prized possessions with the respect, esteem and attention they deserve. We work hand in hand with private collectors to make the process of using our services as seamless and straightforward as possible.

If you are interested in finding out more about our services, please get in touch with our Client Services Team.

What happens if my item does not meet the reserve price I set?

If your item fails to meet a reserve price, we still require the listing fee and reserve fee be paid.  

We will then offer you a chance to re-list the item (subject to fees) or discuss returning the bottle to you (subject to delivery charge).

When and how do I get paid for my sold lot(s)?

Sellers are paid within 21 business days from the end of an auction, however, payment is only completed if the buyer has paid us.

Payment is made by direct bank transfer and can take a few days to show in your account. 

Any banking charges or exchange rates are paid for by the seller.

When and how does an auction end?

The end date of the current auction will always be clearly displayed on the orange notification bar at the top of the website.

Our auctions will end anytime from 7pm (UK Local Time).  Once 7pm is reached, activity on any item will prolong the ENTIRE auction by a further 2 minutes.

This means that the entire auction will end when there has been no bidding activity placed within the last two minutes after 7pm. The auction will usually take several hours to finish after 7pm has passed.

What fees are involved for buying whisky?

All of the information that you need about the fees involved for buying can be found on our dedicated Buyer's Fees and Payment Terms page.

How can I appear as an anonymised bidder?

When browsing the bidding history on a specific lot,  the list of recent bidders is shown as 'anonymised bidders' with the exception of any bids placed through your account - which would appear as your username.

When logged into your account your bids are shown with your username, however, other users are not able to see this and you will appear as an 'anonymised bidder'.

User information/identity will never be revealed in the bidding process. We take user data and information protection very seriously at Whisky Auctioneer.  Find further GDPR info here

How can I become verified to bid over £2,000?

​In order to bid above £2,000 we require an identity check.  This is to ensure the legitimacy of users so that bids are valid and fair.  Once you submit the required documents, our Client Services Team will review the documentation and you will then be alerted whether you have been approved or not.  Once approved, you will be able to bid over £2,000 on any lot across the auction.  Please note, that should circumstances arise as per our terms and conditions, we reserve the right to revoke approval, or, alternatively, approve after further review where an individual was not initially approved.
 

To upload your identity documents and verify your account to place bids over £2,000 you can do so here.

What is incremental bidding?

Once your maximum bid is placed, our system automatically increases the bid level of the lot incrementally (based on the table below) until it reaches your maximum bid;

The bid increments vary based on the current bid. Please see the table below.

Lower PriceIncrement
£0.01 - £0.99£0.25
£1.00 - £4.99£1.00
£5.00 - £24.99£2.00
£25.00 - £99.99£5.00
£100.00 - £499.99£10.00
£500.00 - £999.99£25.00
£1,000.00 - £1,999.99£50.00
£2,000.00 - £2,999.99£100.00
£5,000.00 - £9,999.99£200.00
£10,000.00 - £19,999.99£500.00
£20,000.00 - £49,999.99£1,000.00
£50,000.00 - £99,999.99£2000.00
£100,000.00 - £249,999.99£5,000.00
£250,000.00 - £499,999.99£10,000.00
£500,000.000 - £999,999.99£25,000.00
£1,000,000.00 - No Limit£50,000.00

 

Why do bids start at £15 and not £0?

Due to the governing laws for licensing in Scotland, there is a minimum price for alcohol units. As a result we have introduced a minimum bid price for each item, £15 will be the starting bid for most bottles of whisky, but this will be calculated on a lot by lot basis.  

Can I store items to save on shipping costs at a later date?

Items can be stored with us for combining multiple orders and dispatching at a later date. Please visit our Storage Services page for more information.

Can I insure my bottles?

Most courier companies fail to cover alcohol or glass on their insurance policies. We can offer Loss & Breakage Assurance (formerly Risk Free Shipping) for your items at a cost of 3% of the total hammer price and commission. By purchasing ‘Loss & Breakage Assurance’ when checking out, your lots will be protected against loss or breakage in transit. Please note that Loss & Breakage Assurance provides cover for breakage and loss during transit only – Loss & Breakage Assurance does not cover any loss arising from an item’s condition. Therefore, it will not protect against seal failures or cosmetic damage to lots. It also does not protect against leakage.

Loss & Breakage Assurance is automatically added to your order at the checkout stage, however, this can be removed.

We have many years experience in shipping whisky globally and work hard to reduce any risk of damage to items bought in our auctions. 

How long does it take to receive my winning lot(s)?

If you are successful at auction, once payment is received by Whisky Auctioneer then your whisky will be dispatched within 10 working days.

If you have won lots based in both the UK and EU, then these will be shipped separately. You will receive separate shipping/tracking notices and details. We appreciate your patience with this. Please allow 10 days following the payment for those separate shipping/tracking details to come through to you via email.  If after 10 days you still haven't received shipping/tracking details for all your orders to be shipped, please contact our Client Services Team who will be happy to help.

Please visit our shipping page for more information.